If you are not completely satisfied with your online purchase we are happy to provide you with a refund, online credit or exchange for full priced items, when items are:
- In original new condition
- Not damaged, worn, altered or washed
- Returned within 7 days of order date for Australian customers and within 21 days of order for International customers
How to return purchases
Please contact first by email at firstname.lastname@example.org
Returns must be sent back and received within 14 days of your order date. Send the item properly packaged to the following address:
16/20 Eve St
Erskineville, NSW, 2043
When sending goods back please use a secure and traceable delivery service as Sophi Odling cannot accept responsibility for goods not received or damaged in transit. Please ensure to record you’re tracking number.
Please note we do not offer free return delivery for change of mind and exchanges.
Purchases made online at sophi.com.au can be also exchanged at the studio. Please contact for details.
+61 409 484 262
While Sophi Odling makes every attempt to ensure that the online store reflects the availability of stock, sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible to inform you of stock availability and can refund you for that item.